REFUND POLICY

Please choose carefully. We don't refund for change of mind & wrong selection. A refund, exchange or credit will be given if deemed faulty, wrongly described, or does not do what it should within 7 days of purchase.
All postage costs for refunded items is at the responsibility of the customer. Please note that we strongly suggest using a postage bag or box that has a tracking ID as we hold no responsibility for items that go missing through the post.

If accepted, We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Discounted and Sale items sold "as is" and can not be returned or refunded. 

 

RETURNS AND EXCHANGES

If for any reason you are not completely satisfied with your online purchase, you may return the product to us in it's original "new and unused" condition within 7 days of the goods being dispatched for a credit or exchange. New and unused means, all original tags attached and items unworn and unsoiled in original packaging. 

We are unable to accept items that are not in the original condition. We reserve the right to refuse a product that we consider does not meet these requirements. Please note that all sale items are fully non exchangeable or refundable unless the item is assessed as faulty. 

villagestores.com.au is not in conjunction with the Village Stores (Physical Store), therefore out T&C relate only to online purchases.  Please note any returns will be issued with a credit note and/or a product exchange.   

A restocking fee of 15% will be deducted from the credit issued on any online purchase that is returned for change of mind. 

All returns must be posted to:
Village Stores - online
1/54 Bundall Road
Bundall QLD 4217
Australia

Damages and issues

At Village we take great care to ensure that your orders are packed and shipped safely to your chosen destination. However, due to the nature of shipping, we cannot guarantee that your order will arrive in perfect condition.  Local & Interstate Deliveries are completed by third party freight companies.  We are not responsible for any damages incurred during transit.  While we take every precaution to package your furniture securely and protect it from damage, we cannot be held liable for any damages that occur during transit.

• Any damages that occur during shipping must be reported to us within 24 hours of receipt of your Product.  We can then assist and support you with your logement of a claim with the third party freight provider. We will do our best in providing any documentation necessary to support your claim.
• For all orders, excluding textiles and fashion we use Removalists as they are more reliable and suited to deliver large heavy items.  You also have the option to choose a Courier such as TNT, StarTrack or Aramex. As these use conveyor belt sorting facilities there is a higher risk of damage to occur.  
• If a claim is approved by the shipping carrier, we will either repair or replace the damaged item, depending on the severity of the damage and the availability of replacement pieces or parts and the outcome of the claim.
• If a replacement item is required, we will make every effort to get the replacement to you as quickly as possible. However, please be aware that replacement items may take several weeks/months to arrive.

By placing an order with us, you acknowledge and agree to these terms and conditions regarding our delivery policy. While we strive to provide you with the best possible customer service and support, we cannot be held responsible for damages that occur during shipping. If you have any questions or concerns regarding our delivery policy, please do not hesitate to contact us for further information.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.