All orders are processed within 24-48 hours and are delivered to you within 14 business days subject to stock availability. Delivery is via start track express. Village Stores will not be held responsible for any postage delays that may occur.
CUSTOMS & TAXES
All countries have their own laws regarding the import of certain products. Village Stores has no control over these charges.
RETURNS AND EXCHANGES
If for any reason you are not completely satisfied with your online purchase, you may return the product to us in it's original "new and unused" condition within 2 days of the goods being dispatched. New and unused means, all original tags attached and items unworn and unsoiled. We are unable to accept items that are not in the original sale condition. We reserve the right to refuse a product that we consider does not meet these requirements. Please note that all sale items are fully non exchangeable or refundable unless the item is faulty.
All returns must be posted to:
Village Stores - online
1/54 Bundall Road
Bundall QLD 4217
In the event that you wish to return an item for refund, please email or contact us by phone to notify that you are returning the item/s. Post the item/s back to us and a refund will be processed to you once we have received the goods in their original condition. You will be refunded by the same method which you paid, excluding the original shipping charges. All postage costs for refunded items is at the responsibility of the customer. Please note that we strongly suggest using a postage bag that has a tracking ID as we hold no responsibility for items that go missing through the post.
If you wish to exchange an item for another product you must return the item to us within 2 days of dispatch of goods. Simply contact us to notify you wish to exchange the item and nominate an alternative product. We will hold that product for you until your goods are returned. Exchange of orders will be carried out once the item is returned in the original condition, unused, unsoiled and tags attached. All postage costs for exchanges will be the responsibility of the customer. Please include a return self address pre-paid satchel for your new item to be returned in. Please keep appropriate proof of postage as we hold no responsibility for items that go missing through the post.
We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit, we cannot accept responsibility.
If the product is faulty please contact us and we will be happy to exchange your product or give you a refund. All postage costs for faulty goods will be covered by Village Stores.
Product Colour Discrepancies & Portrayal:
Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. Village Stores shall not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.
Our reclaimed furniture ranges are produced by recycled materials, no two are alike and may vary in Colour and repair areas from a the original use of the timber, these are purely characteristics of the nature of these ranges. We suggest when purchasing that you request an image of the reclaimed item you are purchasing to ensure you are satisfied with any perfect imperfections it may have. We do not deem variances as faulty and any exchanges will be at the cost of the customer including all costs.