Terms & Conditions

 VILLAGE VIP DISCOUNTS

Entering your details to become a Village VIP entitles you to a $100 discount on your first purchase over $1000+ (online only).  This can only be used once per customer/address. This applies only to products listed on our online store excluding all wall art and sofas. This VIP discount cannot be used with any other promotions. All VIP discount purchases are paid in full.

 

STOCK AVAILABILITY

For stock availability please contact us prior to placing your order.  Online stock levels may not be accurate and products may incur long ETA's.  By placing your order you accept that stock levels are subject to change and all shipping times are estimates only. Internal and external events such as but not limited to the COVID-19 pandemic may cause delays and extended lead times to occur.  

 

DELIVERY

All orders are processed within 24-48 hours and are delivered to you within 14 business days subject to stock availability. Delivery is via star track express and TNT. Larger items we send with multiple third party transport companies. Village Stores will not be held responsible for any postage delays or damages that may occur.  By placing your order you accept that all shipping times are estimates only and internal and external events such as but not limited to the COVID-19 pandemic may cause delays and extended lead times to occur.   

 

CUSTOMS & TAXES

All countries have their own laws regarding the import of certain products. Village Stores has no control over these charges. We can ship internationally on selected items, please enquire prior to purchasing.

 

REFUNDS

Please choose carefully. We don't refund for change of mind & wrong selection. A refund, exchange or credit will be given if deemed faulty, wrongly described, or does not do what it should within 7 days of purchase.
All postage costs for refunded items is at the responsibility of the customer.  Please note that we strongly suggest using a postage bag or box that has a tracking ID as we hold no responsibility for items that go missing through the post. 

We do not offer refunds where circumstances beyond our control, such as COVID-19, may cause disruptions and extended lead times with your order.  

RETURNS AND EXCHANGES

If for any reason you are not completely satisfied with your online purchase, you may return the product to us in it's original "new and unused" condition within 7 days of the goods being dispatched for a credit or exchange. New and unused means, all original tags attached and items unworn and unsoiled in original packaging. 


We are unable to accept items that are not in the original condition. We reserve the right to refuse a product that we consider does not meet these requirements. Please note that all sale items are fully non exchangeable or refundable unless the item is assessed as faulty. 

villagestores.com.au is not in conjunction with the Village Stores (Physical Store), therefore out T&C relate only to online purchases.  Please note any returns will be issued with a credit note and/or a product exchange.  

All returns must be posted to:
Village Stores - online
1/54 Bundall Road
Bundall QLD 4217
Australia

 

DAMAGED ITEMS

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit, we cannot accept responsibility. 

 

FAULTY PRODUCTS

Products will be assessed by suppliers and manufacturers before being deemed faulty or labeled as a manufacturers fault.  All postage costs for faulty goods will be covered by Village Stores.
Product Colour Discrepancies & Portrayal:
Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. Village Stores shall not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.

RECLAIMED MATERIALS

Our reclaimed furniture ranges are produced by recycled materials, no two are alike and may vary in Colour and repair areas from a the original use of the timber, these are purely characteristics of the nature of these ranges. We suggest when purchasing that you request an image of the reclaimed item you are purchasing to ensure you are satisfied with any perfect imperfections it may have. We do not deem variances as faulty and any exchanges will be at the cost of the customer including all costs.

UNIQWA DISCLAIMER

Every Uniqwa piece has a story... our collections are mostly individually hand-made pieces.  As most of our products are made from natural materials, elements such as texture, colour and pattern may vary piece to piece. 

Reclaimed timbers, naturally weathered materials and off-cuts otherwise discarded are frequently part of Uniqwa design features.

Natural splitting,  cracking, and loss of natural oils may occur and form part of the characteristics and beauty of Uniqwa products.  These are not viewed as imperfections or faults, rather part of the natural life and beauty of timber.

We believe the use of natural materials and hand-crafted elements result is a testament to the unique qualities found in materials originating from nature.

As every monitor displays different colour tones, the colour of  pictures on our website and social media cannot be taken as a true colour indication of the actual product.  Some product's tones may appear to vary from catalogue or website images.