Terms & Conditions

VILLAGE VIP DISCOUNTS

Entering your details to become a Village VIP entitles you to a 10% discount on the first purchase made online. This excludes all Giovanna Photography, Sofas and Beds. This VIP discount cannot be used with any other promotions. 

SHIPMEFREE  EXCLUSIONS

Using the SHIPMEFREE code at checkout will honour free standard shipping within a 30km radius of any city metro Australia wide on purchases over $100. This excludes Tasmania and WA. A freight quote can be provided for shipping from your nearest city metro for those outside of this radius.  SHIPMEFREE cannot be used with any other promotions.  Any freighting of exchanges or returns are payable by the customer unless deemed faulty. Please contact us if you wish to enquire further. 

DELIVERY

All orders are processed within 24-48 hours and are delivered to you within 14 business days subject to stock availability. Delivery is via start track express. Village Stores will not be held responsible for any postage delays or damages that may occur. 

 

CUSTOMS & TAXES

All countries have their own laws regarding the import of certain products. Village Stores has no control over these charges. We can ship internationally on selected items, please enquire prior to purchasing.

 

RETURNS AND EXCHANGES

If for any reason you are not completely satisfied with your online purchase, you may return the product to us in it's original "new and unused" condition within 2 days of the goods being dispatched. New and unused means, all original tags attached and items unworn and unsoiled. We are unable to accept items that are not in the original sale condition. We reserve the right to refuse a product that we consider does not meet these requirements. Please note that all sale items are fully non exchangeable or refundable unless the item is faulty.

All returns must be posted to:
Village Stores - online
1/54 Bundall Road
Bundall QLD 4217
Australia

 

REFUNDS

Please choose carefully. We do not normally refund for change of mind & wrong selection. A refund, exchange or credit will be given if deemed faulty, wrongly described, or does not do what it should within 7 days of purchase.
All postage costs for refunded items is at the responsibility of the customer. Please note that we strongly suggest using a postage bag or box that has a tracking ID as we hold no responsibility for items that go missing through the post.

  

DAMAGED ITEMS

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit, we cannot accept responsibility. 

 

FAULTY PRODUCTS

Products will be assessed by suppliers and manufacturers before being deemed faulty or labeled as a manufacturers fault.  All postage costs for faulty goods will be covered by Village Stores.
Product Colour Discrepancies & Portrayal:
Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. Village Stores shall not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.

RECLAIMED MATERIALS

Our reclaimed furniture ranges are produced by recycled materials, no two are alike and may vary in Colour and repair areas from a the original use of the timber, these are purely characteristics of the nature of these ranges. We suggest when purchasing that you request an image of the reclaimed item you are purchasing to ensure you are satisfied with any perfect imperfections it may have. We do not deem variances as faulty and any exchanges will be at the cost of the customer including all costs.